Privacy Policy

Last updated: 1 January 2024

1. About This Policy

This Privacy Policy applies to LTD Consulting Pty Ltd, a company incorporated in Victoria, Australia (ACN 696 843 240, ABN 97 696 843 240), and its website at ltdconsultingpty.site.

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this Policy. If you do not agree, please do not use our website or services.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name, job title and employer organisation
• Business and personal email addresses
• Business and personal telephone numbers
• Postal and business addresses
• Information you provide via our contact form, email or telephone
• Technical information such as IP address, browser type, pages visited and referring URL (via website analytics)
• Any other information you voluntarily provide to us

We collect only what is reasonably necessary for our business functions. We do not collect sensitive information (as defined in the Privacy Act) unless you choose to provide it and we have your consent.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you contact us, complete our website enquiry form, request a consultation, or enter into a service engagement
• From third parties such as publicly available professional directories (e.g. LinkedIn) where lawful
• Automatically via cookies and website analytics tools when you visit ltdconsultingpty.site

4. Purposes for Which We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our consulting services
• Manage our client and prospective-client relationships
• Send service-related communications and proposals
• Send marketing communications where you have consented or where permitted by law
• Improve our website and service offerings
• Comply with our legal and regulatory obligations
• Protect the security of our systems and personnel

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose it to:

• Contracted service providers who assist with our business operations (e.g. IT support, cloud hosting, accounting)
• Professional advisers such as lawyers and accountants, under obligations of confidentiality
• Government agencies or regulators where required by law
• Other parties with your consent

Where we disclose your information to overseas recipients (e.g. cloud providers with servers outside Australia), we take reasonable steps to ensure those recipients comply with the APPs or equivalent standards.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your experience and analyse website traffic. You may configure your browser to decline cookies, but this may affect website functionality. By continuing to use our website you consent to our use of cookies for these purposes.

7. Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption. Access to personal information is restricted to staff who need it to perform their role.

Despite our efforts, no data transmission or storage system is perfectly secure. If you believe your information has been compromised, please contact us immediately.

8. Access and Correction

You have the right under the Privacy Act to request access to, or correction of, the personal information we hold about you. To make a request, contact us at ceo@ltdconsultingpty.site. We will respond within 30 days. We may require proof of identity before granting access.

We will not charge you for making a request but may charge a reasonable fee for providing access where permitted by law.

9. Complaints

If you believe we have breached the APPs or this Policy, please contact us in writing at ceo@ltdconsultingpty.site. We will acknowledge your complaint within 5 business days and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Marketing Communications

We may send you marketing communications about our services where you have consented or where permitted by the Spam Act 2003 (Cth). You may opt out at any time by clicking "Unsubscribe" in any marketing email or by contacting us at ceo@ltdconsultingpty.site.

11. Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy and to comply with legal obligations. When no longer required, we securely destroy or de-identify the information.

12. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with a revised "last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated Policy.

13. Contact Us

For any privacy-related enquiries, please contact: